Challenges in Field Service Business !

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All businesses are faced with daily challenges. There are sales to generate, profits to be made, and bills to pay.

The field service industry, however, has some unique challenges in that many of these operations have vast territories and their employees are distributed in many different locations. This increases the challenges exponentially in many areas.

Here we will focus on some of the most common challenges that field service business face. These are also important because they affect field service businesses in a way that they lose money, time and customers.

Missing inventory and inaccurate date

Until recently, inventory tracking and data collection was accomplished in the field through a series of forms and reports. Human error, lost paperwork, lack of timeliness, and even weather-related challenges plagued this manual system. In response, many companies have moved to technology-based solutions, but have found missing inventory and inaccurate data remain issues, mainly because data is erroneously recorded, resulting in simple data-entry mistakes.

Breakdowns in communication

When it comes to a mobile workforce, there are countless opportunities for communication breakdowns. From scheduling and routing to parts inventory and communicating with partner networks, each weakened link in the communications chain can cause undue stress on operations, create service delays, and cut into profits.

Wasted trips

In a perfect scenario, each truck in the fleet would leave in the morning with all the parts and equipment needed for the day. Upon completion of each job, the field worker would head to the next closest location still equipped with everything needed for the job until, finally, all the tickets were closed for the day. Simple. Efficient. Profitable. Sounds great.

Wasted trips to the office or the warehouse are a widespread productivity and profit killer, resulting in higher operating costs, inefficient scheduling, and frustrated customers. While varied in their reasons, common catalysts for treks back to the office include inaccurate parts inventory, a need for uncataloged parts and equipment, and technology issues.

Lost work orders and invoicing

Traditional methods of assigning work orders at the beginning of the day and relying on batch reporting at the end of a shift are inefficient, slow, and prone to error. In addition to inventory issues, a paper-based system creates complicated paper trails, resulting in lost work orders and invoices. With such a system, accountability is difficult to track, revenue can be lost, and a company’s reputation compromised.

Now if you recognised this challenges in your business and you want to beat them you can visit our website because we have a great solution to help you in your battle.


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