How to Handle Conflict in The Workplace? Easy!

Home / Business Lifestyle / How to Handle Conflict in The Workplace? Easy!

During the course of a job interview, one of the question you may be asked is to describe how you handle conflict. Interviewers are trying to gauge how you deal with contentious issues when they arise between you and colleagues, managers or customers. The objective of the question is to determine if you are level-headed and fair when addressing conflicts, or if you’re likely to fly of the handle and behave unprofessionally.

When people work together, conflict is often unavoidable because of differences in work goals and personal styles.This is a normal thing that will happen sooner or later and employers are aware of that. What is important to your potential employer is how you handle a conflict situation. We are all different and because of that we also act differently in the same situations.

How we handle a conflict is a reflection of the type of professional we are!

Best way to deal with conflicts is to try to avoid them in the first place. How do you do that? You wouldn’t believe but there are just two major causes that create conflicts: Communication and Emotions.

If you reflect back upon conflicts that have encountered over years, you’ll quickly recognise many of them resulted from a lack of information, poor information, no information or missed information. Let’s assume for a moment that you were lucky enough to have received good information, but didn’t know what to do with it. This is still a communication problem, which in turn can lead to conflict. Clear, concise, accurate, and timely communication of information will help to ease both the number and severity of conflicts.

Another common mistake in workplace communications which leads to conflict is letting emotions drive decisions. I have witnessed otherwise savvy executives place the need for emotional superiority ahead of achieving their mission. If you ever witnessed an employee throw a fit of rage and draw the regrettable line in the sand in the heat of the moment? If you have, what you really watched was a person indulging their emotions rather than protecting their future.

Now when you know the causes you can try to take control over your emotions and learn how to always check all steps in communication progress.

Feel free to leave comment below if we helped you to cut down number of conflict in you work. Good luck!

If you want to stay in touch please sign up for our newsletter.

Related Posts